Day 2

1. Go to Printers and Scanners through Windows Settings
2. Select your printer (e.g., MC210, MC320)
3. Click Printer Properties
4. Go to the Tools tab
5. Click Browse
6. Locate the PRN file: RibbonCalibration - Jan 2024.prn

7. Click Open
8. Back in the Tools tab, click Send
9. Printer may reinitialize - wait for completion
10. Power off the printer
11. Wait a few seconds
12. Power on the printer

📥 Download Calibration File

📄 RibbonCalibration - Jan 2024.prn

Problem	Solution
Printer does not power on	Disconnect and reconnect the power cables, ensuring electricity supply is present

Printer Does Not Start Printing (No Movement)

Check	Action
Printer visible in Devices	Ensure MC320 appears in "Devices and Printers" and icon is not grayed out
Card present	Make sure a card is in the input hopper
Ribbon loaded	Verify ribbon is properly installed and cover is fully closed

Executes Movements but Card is Blank

Check	Action
Ribbon cartridge	Ensure ribbon is inserted correctly
Ribbon damage	If ribbon identifier is damaged, replace the ribbon

Defects in Print Quality

Problem	Solution
Horizontal lines	Clean printhead with swab or pen as per User Manual
Dots on printout	Dirty cleaning roller - clean with water
Partial printing	Dirty cards - use only clean cards
Colors unsatisfactory	Adjust Brightness, Contrast, Sharpness in "color settings"
Red marks on dark images	Reduce "contrast" and "brightness" values

Card Takes Up But Remains Blocked

Check	Action
Card thickness	Verify thickness setting matches actual cards; remove card, power cycle
Ribbon type	If using non-original ribbon, ensure driver ribbon setting matches
Flip over position	Switch off, remove any stuck card by hand, switch on again
Input hopper weight	Ensure weight rests properly on cards
Cleaning roller	Check if out of place; reposition and power cycle
Ribbon fragments	Check card path for fragments; remove and power cycle
Stuck card	Check for card in path; remove and power cycle

Ribbon Tears or Locks with Error 14

Solution
Lower the "contrast" and "brightness" values in the Properties window

Problem	Status
Difficulties or failures in code reading ATR	To be updated in the next version

File	Description	Download
MC320x_LCD_Firmware_V1_08.bin	LCD Firmware for MC320x series	Download
LCD_Keyboard-F_1_10.bin	Keyboard firmware for LCD printers	Download

File	Description	Download
RibbonCalibration - Jan 2024.prn	Forces ribbon sensor recalibration	Download

How to update firmware on the Zebra ZXP Series 3 printer.

1. Go to your computer's Devices and Printers folder
2. Right-click on the Zebra ZXP Series 3 printer and choose Printer Properties
3. Click on the Device Settings tab, then click Tools

4. Click on Select File. Browse to the firmware file that you downloaded from the Zebra website

5. Click on Start Firmware Download to begin updating the firmware

How to adjust the print head power on a ZXP Series 3 to resolve print quality issues.

1. Go to your computer's Devices and Printers folder
2. Right-click on the Zebra ZXP Series 3 printer
3. Choose Printing Preferences from the menu
4. Click on the Image Control tab
5. Reduce or increase the intensity of the Yellow, Magenta, and Cyan heat settings using the slider bars
6. Click Apply, then OK to save these settings

How to calibrate the ribbon sensor on a Zebra ZXP Series printer.

1. Windows XP: Go to Start menu → Printers and Faxes. Right-click on your Zebra printer and select Properties
2. Windows 7+: Go to Start menu → Devices and Printers. Right-click on your Zebra printer and select Printer Properties
3. Go to the Device Settings tab. Under Ribbon Type you should see your ribbon (e.g., YMCKO)
4. Click on Tools

5. In the Command to Send to Printer box, type: !SA
6. Click Execute. The printer will run the calibration process automatically

Steps to resolve ribbon breaking issues on Zebra ZXP Series 3.

1. Update drivers and firmware to the newest versions
2. Clean your printer - Regular cleaning keeps out dust and debris which can damage the print head
3. Check ribbon loading - Ensure the ribbon is set correctly in the printer
4. Adjust print head power - See the Print Head Power Adjustment section above
5. Try different supplies - If you have a different ribbon and extra cards, try switching them out
6. Check card size - Ensure your cards are not CR-79 sized, which can cause problems

Steps to resolve card jam issues on Zebra ZXP Series 3.

1. Update drivers and firmware to the newest versions
2. Clean your printer - Regular cleaning keeps out dust and debris which can damage the print head
3. Check power supply - Ensure you are using the correct power supply (each printer comes with a power supply)
4. Check surge protector - Make sure the printer is NOT plugged into a surge protector
5. Check card size - Ensure your cards are not CR-79 sized, which can cause problems

Complete after-sales training documentation for Seaory R series and S series card printers.

R Series Training Manual (60 pages)

S Series Training Manual (139 pages)

Standard operating procedure for handling Seaory printer support cases.

Step 1: Tech Support Troubleshoots

• Tech Support speaks with the customer and tries to fix the issue over the phone.
• If that doesn't work, Tech Support reaches out to Seaory for instructions on how to fix the issue (software/settings).
• Seaory provides clear step-by-step guidance often with images directly to the Tech Support rep.

Step 2: If a Part Needs to Be Replaced

If the issue is due to a small or easy-to-replace part, and the customer is comfortable:

• Tech Support guides them through how to install it.
• Tech Support asks Customer Service to create a $0 Shopify order to ship the part.

If the issue is more complicated and the customer can't fix it themselves, move to Step 3.

Step 3: Seaory Sends Full Repair Instructions

Seaory sends detailed repair steps and photos to:

• Brandon (Repair Team)
• CC: jack@feryllc.com

Step 4: Customer Service Coordinates the Printer Return

If the printer needs to be sent in for repair:

• Customer Service offers a free shipping box if needed.
• They create the Shopify order for the shipping label and box.
• They walk the customer through how to send the printer back to us.

Step 5: Two Options for the Customer

Option 1: Fastest - Replacement Printer	Option 2: Same Unit Return
Customer sends their printer to us We send them a lightly used, pre-tested replacement printer Original printer is repaired and added back to inventory	Customer sends in their printer After repair, we send back the same unit

Complete troubleshooting guide for ribbon-related errors on Seaory printers.

Cause 1: Ribbon Broke While Printing

Problem	Solution
Ribbon broke while printing	Remove the ribbon, tape the break, then roll the broken ribbon to the white end for about 10 cm.

Cause 2: Sensor Parameter Decay

Problem	Solution
Sensor parameter decay	Click the Calibrate in the driver tools of the Ribbon LED for correction. Normal light value should be around 195, 195.

Expected Ribbon LED Values:

Color	Example (Abnormal)	Normal Range
Y (Yellow)	32, 182	~195, 195
M (Magenta)	27, 15	~195, 195
C (Cyan)	166, 39	~195, 195
K (Black)	8, 10	~195, 195
O (Overlay)	186, 195	~195, 195

Cause 3: Sensor Cable Loose or Sensor Damage

Problem	Solution
Sensor cable loose or sensor damage	After calibration failed and light value showed 0, check sensor cable. If the line is no problem then the sensor is damaged - replace it.

Cause 4: Ribbon LED Bracket Deformation

Problem	Solution
Ribbon LED bracket deformation	Wrench the Ribbon LED bracket to the normal angle.

🎬 Video Guide: LED Bracket Adjustment

Cause 5: Poor Core Board Contact

Problem	Solution
Poor contact with core board causing gear jams	Re-plug the core board.

Cause 6: Motor Cable or Motor Damage

Problem	Solution
Supply/pick-up motor cable abnormal or motor damage (color ribbon)	If no problem with the cable, please replace the motor.

Cause 7: Foreign Body in Gears

Problem	Solution
Foreign body between ribbon supply/pick-up gears (color ribbon)	Remove foreign objects in the gears.

🎬 Video Guide: S25 Ribbon Gear

Cause 8: Ribbon Limit Gear Loose

Problem	Solution
Ribbon limit gear loose, continuous jumping teeth (color ribbon)	Continuous "clatter" noise when jumping teeth. Adjust the limit clamping piece according to the limit gear piece adjustment document.

Power supply diagnostics and core board testing for R300 series.

Step 1: Remove the Back Cover

Remove the screws at the red frame mark on the back cover of the printer, then remove the back cover. After removing, you will see the main circuit board and power supply unit.

Step 2: Locate Power Switch Connections

Find the positive and negative poles of the power switch marked on the circuit board. Connect the power cord and press the switch.

Step 3: Measure Voltage Output

Adjust the multimeter to the voltage range and measure whether the power output is 24V.

Step 4: Core Board Reinstallation (If Voltage is Normal)

If voltage measurement works normally:

1. Turn off the power switch first
2. Remove the screws holding the core board
3. Remove the core board and install it again
4. Turn on the power to check if it is working

Step-by-step guide for updating Seaory printer firmware on macOS.

Step 1: Unzip the Firmware Package

Extract the firmware compressed package. You should see files like:

• FwUpdateTool.cfg
• FwUpdateTool.exe
• SOY-S28.bin

Step 2: Prepare the Firmware Update Tool

Unzip the FwUpdateTool_macos_1.0.0.zip file to get the FwUpdateTool.app, then place it in the S28 firmware folder for executing.

Step 3: Connect the Printer

Turn on the printer and connect it to your Mac via USB cable.

Step 4: Run the Firmware Update

1. Right-click to open "FwUpdateTool.app"
2. The upgrade tool page will show connected printer info (Model, Firmware version, Serial number)
3. Click "Update Firmware" button
4. Wait for "Updating firmware... Please DO NOT power off printer" message
5. Wait until "Printer firmware is updated finished" appears

🔧 Software & Drivers

File	Description	Download
Seaory S Series Driver v1.11.0.0	Windows driver for S series printers	Download (.7z)
Seaory Card Printer Driver v1.1.0	macOS driver for Seaory printers	Download (.dmg)
SeaoryFixTool v1.9.2	Diagnostic and calibration utility	Download (.exe)

🎬 Video Tutorials

🖼️ Reference Images